Job Details for: Internal French Speaking Sales Coordinator (Kent)

You will be the central point of contact between the Customers and logistics; ensuring that orders are processed in the most efficient and cost-effective way for the Company whilst maintaining a high level of customer satisfaction.

Production Planning:

-       Responsible for planning specific paper machines and scheduling production programmes.

Customer Service:

-       Responsibility for specific customer accounts including some French speaking accounts.

-       Constant liaison with customers, mills, external sales team and colleagues.

-       Entering and progressing orders; monitoring order intake and forecasts.

-       Ensuring level of cover is maintained during busy periods and absences.

General:

-       Capacity planning and stock management.

-       Generating reports and information for customers and external sales team.

-       Logging and responding to Helpdesk issues; dealing with customer complaints.

-               Any other duty which may be allocated from time to time by the Internal Sales Manager

Essential:

• Languages – French speaker
• Educated to A-Level standard, or equivalent.
• Excellent verbal and written communication skills.
• Numerate and computer literate.

Desirable:

• Previous experience in customer service/planning.
• Experience of mainframe computer systems.

PERSONAL SPECIFICATION:

·        Ability to work on own initiative, with little or no supervision.

·        Capable of working under pressure and meeting strict deadlines.

·        Ability to work as part of a team, in a fast-moving environment.

·        Excellent organisational skills and attention to detail.

·        Versatile/adaptable.

ANY ADDITIONAL REQUIREMENTS:

Hours of work 9am-5.30pm with one hour for lunch